Refund Policy

At Cabana Taco, we are committed to delivering fresh, high-quality food and an exceptional customer experience. We understand that situations may arise where a refund or order adjustment is necessary. This Refund Policy outlines the terms and conditions under which we accept refund requests, process cancellations, and handle disputes. Please read this policy carefully before placing your order.

By placing an order through our website at food-cabanataco.rest or through any affiliated ordering platform, you acknowledge that you have read, understood, and agreed to the terms set forth in this Refund Policy.

1. Our Commitment to Customer Satisfaction

Cabana Taco takes pride in the quality of every meal we prepare. If your order does not meet your expectations due to an error on our part, we are dedicated to making it right. Our refund policy is designed to be fair, transparent, and in compliance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act.

We encourage all customers to review their orders carefully at the time of placement. Once an order enters the preparation process, our ability to modify or cancel it may be limited. However, we will always work with you to find a satisfactory resolution.

2. Eligibility Conditions for Refunds

Refund requests will be considered eligible under the following circumstances:

• Incorrect Order Received: You received items that differ from what you ordered (wrong items, missing items, or incorrect customizations).
• Food Quality Issues: The food you received was spoiled, undercooked, overcooked, or otherwise not fit for consumption upon delivery or pickup.
• Significant Delivery Delays: Your order was delayed significantly beyond the estimated delivery time due to circumstances within our control, causing the food to be unacceptable in quality.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error.
• Order Not Received: You did not receive your order, and our records confirm a delivery failure attributable to Cabana Taco or our delivery partner.
• Allergic Reactions Due to Mislabeling: You experienced an adverse reaction because an allergen present in the food was not disclosed on our menu at the time of ordering.

Refund requests that do not fall under the above categories will be reviewed on a case-by-case basis at the sole discretion of Cabana Taco management.

3. Non-Refundable Items and Services

The following situations and items are generally not eligible for refunds:

4. Timeframes for Refund Requests

To ensure a fair and timely review process, all refund requests must be submitted within the following timeframes:

• Food Quality / Incorrect Order: Must be reported within 2 hours of receiving your order.
• Order Not Received: Must be reported within 24 hours of the expected delivery or pickup time.
• Duplicate Billing / Overcharges: Must be reported within 7 calendar days of the transaction date.
• Allergic Reactions: Must be reported within 48 hours of the incident, along with supporting information.
• General Refund Inquiries: Must be submitted within 24 hours of order delivery or pickup.

We reserve the right to deny refund requests submitted beyond these timeframes unless exceptional circumstances are documented and verified.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request to Cabana Taco:

1. Gather Your Order Information: Locate your order confirmation email or receipt. Have the following ready: order number, date and time of the order, items ordered, and payment method used.
2. Document the Issue: If applicable, take clear photographs of the incorrect or unsatisfactory food items. This documentation helps us process your request more quickly and accurately.
3. Contact Us Directly: Reach out to our customer support team via one of the following methods:
   • Email: [email protected]
   • Website: food-cabanataco.rest
4. Provide a Clear Description: In your message, clearly describe the issue you experienced, reference your order number, and attach any supporting photos or documentation.
5. Await Confirmation: Our team will send you an acknowledgment of your refund request within 1 business day of receipt.
6. Review and Decision: Our customer service team will review your request and respond with a decision within 3 to 5 business days. We may contact you for additional information during this period.
7. Refund Issuance: If your refund is approved, we will process it according to the timelines and methods described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds apply when:

• Only a portion of the order was incorrect or unsatisfactory, while the remainder met quality standards.
• A customer consumed a significant portion of the meal before raising a complaint.
• An item was missing from the order but the rest of the order was delivered correctly.
• There was a minor quality issue that did not render the entire order unusable.
• A discount or promotional code was applied that partially offset the cost of the affected item.

The amount of a partial refund will be determined at the discretion of our customer service team based on the nature and extent of the issue reported. We will communicate the approved refund amount to you clearly before processing.

8. Exchange Policy

Due to the perishable nature of food products, traditional item exchanges (returning an item and receiving a replacement) are not always feasible. However, Cabana Taco offers the following exchange-related resolutions:

• Remake of Order: If you received an incorrect or low-quality item and are located nearby or can return to our location, we may offer to remake your order at no additional charge, subject to availability.
• Store Credit: In lieu of a cash refund, we may offer store credit of equal or greater value to be applied toward a future order at Cabana Taco.
• Replacement Delivery: In cases where a delivery order was significantly incorrect, we may arrange for a replacement delivery at no extra cost, depending on your location and our operational capacity at the time.

Exchange resolutions are subject to availability, operating hours, and the circumstances of each individual case. Please contact us promptly to discuss your options.

9. Cancellation Policy

We understand that plans change. However, because we begin preparing food orders promptly after they are received, our ability to accept cancellations is time-limited.

9.1 Online and Phone Orders

• Cancellations Within 5 Minutes of Ordering: If you contact us within 5 minutes of placing your order and preparation has not yet begun, we will cancel your order and issue a full refund.
• Cancellations After Preparation Has Begun: Once food preparation has started, we are unable to cancel the order or issue a refund unless a qualifying issue (as described in Section 2) arises upon delivery or pickup.

9.2 Catering or Large Group Orders

• Cancellation 72+ Hours Before Scheduled Date: Full refund will be issued.
• Cancellation 24 to 72 Hours Before Scheduled Date: A cancellation fee of up to 50% of the total order value may apply.
• Cancellation Within 24 Hours of Scheduled Date: No refund will be issued. The full amount will be charged due to food and preparation costs already incurred.

10. Orders Placed Through Third-Party Platforms

If you placed your order through a third-party delivery platform such as DoorDash, Uber Eats, Grubhub, or another similar service, your refund request may be subject to that platform's refund and cancellation policies in addition to ours.

We recommend contacting the third-party platform directly for orders placed through those services. Cabana Taco will cooperate with platform investigations but cannot guarantee outcomes governed by those platforms' independent policies.

11. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, we encourage you to follow this dispute resolution process:

Step 1 — Internal Review Request

Contact us at [email protected] and request an escalated review of your refund decision. Please include your original case reference number, a description of the original issue, and the reason you believe the initial decision was incorrect. A senior member of our team will review your case within 5 business days.

Step 2 — Informal Resolution

We will make every reasonable effort to resolve your dispute informally and amicably. We may offer alternative resolutions including store credit, partial refunds, or complimentary items as a gesture of goodwill.

Step 3 — Consumer Protection Resources

If your dispute remains unresolved, you have the right to contact relevant consumer protection agencies. As a United States-based business, Cabana Taco operates under the jurisdiction of:

• Federal Trade Commission (FTC): www.ftc.gov — for unfair or deceptive trade practices.
• Your State Attorney General's Office: State-level consumer protection divisions may also provide assistance.
• Better Business Bureau (BBB): www.bbb.org — for mediation services.

Step 4 — Chargebacks

You also retain the right to dispute a charge with your bank or credit card issuer. However, we encourage you to contact us first, as chargebacks can be a lengthy process for all parties. We will cooperate fully with any chargeback investigation initiated by your financial institution.

12. Consumer Rights Under Applicable Law

Nothing in this Refund Policy is intended to limit or waive any rights you may have under applicable federal or state consumer protection laws in the United States. Your statutory rights remain fully intact regardless of the terms set out herein.

Customers in jurisdictions with specific consumer protection regulations, including state-level statutes governing food service businesses, retain all rights provided by those regulations. Cabana Taco is committed to full compliance with all applicable laws.

13. Policy Updates

Cabana Taco reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at food-cabanataco.rest. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically.

Continued use of our services following any policy update constitutes your acceptance of the revised terms.

14. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or disputes, please reach out to our customer support team using the contact details below. We aim to respond to all inquiries within 1 business day.